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Forum Discussion

tgelhaus's avatar
tgelhaus
Explorer | Level 4
5 years ago
Solved

Documents, Downloads, and Desktop folders are gone on my MB Pro. Dropbox has folders but no files

Hello there!   So to preface, I'm relatively new to Dropbox, and only got it for a couple work gigs. But the moment it had access to my computer, it started creating a backup I think? Which, with...
Computer Backup
desktop
Download
Dropbox Basic
restore
sync
  • Megan's avatar
    Megan
    5 years ago

    Hey tgelhaus, thanks for all the info and the updates!

    I'd also suggest searching for My Mac folder on your Finder. Keep in mind that it could be hidden.

    To show hidden folders/files: Press Command+Shift+Dot (Command + Shift + .)

    Let me know what you find!

ryanjenks's avatar
ryanjenks
Explorer | Level 3
5 years ago

The exact same thing happened to me! Everything is gone!!!!!!!! I cant find it in trash, deleted items... nothing. Its like as soon as dropbox downloaded it erased EVERYTHING. Hours and hours of work and school just gone... 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago

Hey ryanjenks, sorry to hear about this.

Can you please let us know some additional information about the issue you're facing? Did you enable the computer backup feature when you installed the desktop app on your computer, perhaps? 

Do you see any of the missing files on our website, be it in the deleted files page or the events page?

  • ryanjenks's avatar
    ryanjenks
    Explorer | Level 3
    5 years ago
    Hello,

    Thanks for such a quick reply! In regards to the computer back up I don’t believe I did. Also I did not see the missing files in either of those categories.

    It’s very weird. My files were all there and then Dropbox downloaded and everything is just vanished. I got my desktop and documents back but they are empty all my stuff is gone. As for my downloads folder, that is just completely gone. I reached out to Apple support and they weren’t able to help me and we’re confused by the situation as well.
    I really hope the files are not just gone. I have worked really hard on the contents in those files.
    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      5 years ago
      Have you tried enabling the hidden files to show up on your computer to see if you can find your files that way ryanjenks?
      • ryanjenks's avatar
        ryanjenks
        Explorer | Level 3
        5 years ago
        I have yes.

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