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PatrickF's avatar
PatrickF
Helpful | Level 5
9 years ago
Solved

Download fails at 315mb every time

I have uploaded 10 1GB  files. When people (including me) try to download them they fail at 315mb, every time. Why is this happening?
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Error Messages
  • Ed's avatar
    Ed
    9 years ago
    Hi all

    Thanks for your patience on this. I have great news!

    Our dev team has identified the issue and fixed it. The fix is now being rolled out.

    Thanks again for reporting and being vigilants of our community :)
Vivian's avatar
Vivian
Icon for Dropbox Staff rankDropbox Staff
9 years ago

Hi Patrick,

 

Thanks for reaching out to us!

 

I´d like to ask, are you downloading these files from the Dropbox desktop application or from dropbox.com? Also, are you receiving any error messages?

 

In the event that you are trying to download all 10 files at once from the website, it will not succeed because currently it isn´t possible to download folders that contain more than 10,000 files or are larger than 1 GB via the web interface. If you are trying to download them one by one and the downloading gets stuck, could you try switching browsers and see if it works?

 

For more info on file sizes check out https://www.dropbox.com/en/help/5.

 

Otherwise, I'd suggest installing the Dropbox desktop application (http://www.dropbox.com/install) and then let the files sync on your computer. 

 

Keep me posted! I´d love to know if your download was successful. :)

 

Thanks,

Vivian

 

 

PatrickF's avatar
PatrickF
Helpful | Level 5
9 years ago
Hi Vivian,

Thanks for the response.

It is happening on multiple computers and multiple diffferent browsers from people trying to download around the world.

It is purely one file at a time not all at once.

And they each fail at 315mb, every time. Both through desktop and the app.

What could the reason be? This has caused so many issues!

Thanks,
Patrick
  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    9 years ago
    Have you checked to see its uploaded fully?

    The desktop app doesnt show when a file fails, so, if its downloading (and then showing) a 315mb file Dropbox believes that is the full file
    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      9 years ago
      Just thinking, as you cannot see file size online, have you used 10gb of space at www.dropbox.com/account for the files?
      Have they got a green tick on your computer if you uploaded via the desktop software?

      What soft of software are they? They arent videos are they that somebody could be accidentally downloading the preview of instead of the actual one?
    • PatrickF's avatar
      PatrickF
      Helpful | Level 5
      9 years ago
      Hi Mark,

      Thanks for your reply.

      I have 1TB of space so that's not the issue. The files are in a .zip so it's not a video preview. And they have been fully uploaded as their file size is clearly written on the desktop version.

      There is nothing wrong with the files either. They are all in excess of 1GB. And they each fail at 315mb exactly for everyone that tries to download them. It can't be a coincidence! Very frustrating any ideas would be appreciated.

      Thanks,

      Patrick

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