Forum Discussion

PatrickF's avatar
PatrickF
Helpful | Level 5
9 years ago
Solved

Download fails at 315mb every time

I have uploaded 10 1GB  files. When people (including me) try to download them they fail at 315mb, every time. Why is this happening?
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Error Messages
  • Ed's avatar
    Ed
    9 years ago
    Hi all

    Thanks for your patience on this. I have great news!

    Our dev team has identified the issue and fixed it. The fix is now being rolled out.

    Thanks again for reporting and being vigilants of our community :)
TheZimbo's avatar
TheZimbo
New member | Level 2
10 years ago

Please can anyone explain why I cannot directly download a large file shared by a colleague.

It's very frustrating and extremely shortsighted by DB if they have created this limitation. Why not have a value added service of sharing files like WeTransfer as well as storage and sync-sharing. It seems very logical wouldn't you agree!

Sanchez's avatar
Sanchez
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 years ago
Hello, 
 
Thanks for posting in our forum! 
 
Are you still experiencing the problem? 
 
If so, can you give me a bit more detail on what exactly the situation is? 
 
What type of file is it? 
 
How large is the file, in MB or GB? 
 
Are you seeing any error messages when the download fails? 
 
You can also write to us at http://bit.ly/1K3sAVW so that our support team can investigate further. 
 
Thanks

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