Forum Discussion

PatrickF's avatar
PatrickF
Helpful | Level 5
9 years ago
Solved

Download fails at 315mb every time

I have uploaded 10 1GB  files. When people (including me) try to download them they fail at 315mb, every time. Why is this happening?
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Error Messages
  • Ed's avatar
    Ed
    9 years ago
    Hi all

    Thanks for your patience on this. I have great news!

    Our dev team has identified the issue and fixed it. The fix is now being rolled out.

    Thanks again for reporting and being vigilants of our community :)
JudiEvans's avatar
JudiEvans
Explorer | Level 4
9 years ago

Ironic, trying to submit a support ticket, but all I get is an error msg!! Will keep trying...

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    9 years ago
    What error Judi?

    If its a 500 one try a different browser or an incognito window
    • JudiEvans's avatar
      JudiEvans
      Explorer | Level 4
      9 years ago

      Sorted now thanks, ticket submitted :)

       

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