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Download fails at 315mb every time
I have uploaded 10 1GB files. When people (including me) try to download them they fail at 315mb, every time. Why is this happening?
- Hi all
Thanks for your patience on this. I have great news!
Our dev team has identified the issue and fixed it. The fix is now being rolled out.
Thanks again for reporting and being vigilants of our community :)
Mark
Super User II
Super User IIFor the people now reporting this can you please ensure you log a ticket at http://bit.ly/cm-support with a link to this thread?
For replies it may take a few days, but, you can track at http://dropbox.zendesk.com
For replies it may take a few days, but, you can track at http://dropbox.zendesk.com
For Mark
Still the same problem. Described above. Problem downloading larger files. It manifests about 10 days, various files larger than 315 megabytes, different browsers, different systems of Windows, various antivirus programs ... error in Dropbox. Work professionally! Please solve the problem. Thank you. PF
- MarkI cant solve it - I dont work for Dropbox hence me asking earlier that you actually tell Dropbox via a ticket :)
Remember this is mainly a user supported forum.I am having the same issue. i'm tryong to download a video of 506mo and the transfert stop at 315 mo precisly
please help
I have found that once it stalls, if i then hit resume in the download the file picks up again. Anyone else able to replicate that?
Hi everybody!
I have a solution for this problem. :wink:
The best is to use Mozilla Firefox browser, start to download, start and monitor your downloads.
When you downloaded around 305 MB, right click on the file and choose "Pause", wait few seconds and click "Resume".
Monitor again, and when you downloaded 615 MB, again right on the file and choose "Pause", wait few seconds and click "Resume".
And, repeat and continue the same process every 305 MB, depends how big is your file.
All the Best!
Amy
- This is not really a reasonable and professional solution, to ask my clients to install a web browser they probably don't already use, and then screw around with it.
Dropbox needs to fix it. When my clients run into this download issue, I usually upload the files using another service such as WeTransfer.Dropbox needs to fix it and we need to know what are they doing and when it will be fixed.
I like Dropbox but I'm testing now Onedrive and Googledrive.
One of my customers said she was finally able to download the files after downloading Dropbox to her PC. While I'm happy for her, I cannot possibly ask my customers to install Dropox to download their files. It's ridiculous and complety defeats the purpose of using Dropbox in the first place! Now everytime I get a new order I'm afraid I'll receive a message from a customer complaining about this issue. This will lower my shop's ratings and hurt my business. I have a Pro account, but I wonder, is every Dropbox user facing the same problem? Are Business accounts affected as well?
I also have this issue!
It fails arround 315MB. In just few occasions I was able to download one of mine file (700MB and 1.49 GB size), but in 99 of 100 times, it fails.I've just tried some file that I've uploaded in 2015, it failed at 315MB also.
Lost a few days with this issue.
I'll have to split the files into 300MB parts and reupload.
I have a Pro account. It's sad that this issue is not yet resolved.
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