Forum Discussion

PatrickF's avatar
PatrickF
Helpful | Level 5
9 years ago
Solved

Download fails at 315mb every time

I have uploaded 10 1GB  files. When people (including me) try to download them they fail at 315mb, every time. Why is this happening?
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Error Messages
  • Ed's avatar
    Ed
    9 years ago
    Hi all

    Thanks for your patience on this. I have great news!

    Our dev team has identified the issue and fixed it. The fix is now being rolled out.

    Thanks again for reporting and being vigilants of our community :)
Layitfar's avatar
Layitfar
New member | Level 2
9 years ago

Hello.
I'm having the recurring problem when trying to share various files (archived zip. folders) above 300 MB via the Public folder and the individual link.

The files simply fail to be downloaded by all the recepients and myself included. The files below 300 MB are downloaded as normal.

80% of the dropbox is used.

What seams to be the problem? Please advise!
Thanks

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    9 years ago
    Layitfar wrote:

    I'm having the recurring problem when trying to share various files (archived zip. folders) above 300 MB via the Public folder and the individual link.

    The files simply fail to be downloaded by all the recepients and myself included. The files below 300 MB are downloaded as normal.

    There appears to be an ongoing issue with this. I'm merging this thread into the larger discussion that's already taking place.

    • Layitfar's avatar
      Layitfar
      New member | Level 2
      9 years ago
      Thanks. Waiting for the solution!
      • Rich's avatar
        Rich
        Icon for Super User II rankSuper User II
        9 years ago

        I've just spoken with a contact within Dropbox and they tell me that this is a known bug and that they're currently working on a solution. I'll post more if and when I get it.

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