Forum Discussion

PatrickF's avatar
PatrickF
Helpful | Level 5
9 years ago
Solved

Download fails at 315mb every time

I have uploaded 10 1GB  files. When people (including me) try to download them they fail at 315mb, every time. Why is this happening?
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Error Messages
  • Ed's avatar
    Ed
    9 years ago
    Hi all

    Thanks for your patience on this. I have great news!

    Our dev team has identified the issue and fixed it. The fix is now being rolled out.

    Thanks again for reporting and being vigilants of our community :)
Layitfar's avatar
Layitfar
New member | Level 2
9 years ago
Thanks. Waiting for the solution!
Rich's avatar
Rich
Icon for Super User II rankSuper User II
9 years ago

I've just spoken with a contact within Dropbox and they tell me that this is a known bug and that they're currently working on a solution. I'll post more if and when I get it.

  • Laureline's avatar
    Laureline
    Icon for Community Manager rankCommunity Manager
    9 years ago
    Hi Dropbox Community!

    We're really sorry for the difficulties you're encountering.
    As Rich was saying in the previous message, this is a bug and we're working hard to fix it as soon as possible.

    We'll keep you posted when we have more updates.

    Have a nice day!
    • Justin P.2's avatar
      Justin P.2
      Collaborator | Level 10
      9 years ago

      Thanks. I'm glad that this is now known issue and being addressed. At first I thought it was my client user error or computer/ISP issues but it kept happening for both US and international clients of mine.

       

      I send lots of larger files so it's starting to impact my workflow and time because when there is an issue, I have to resend the larger files via WeTransfer and then things start to become scattered.

       

      • ManMadeMan's avatar
        ManMadeMan
        Helpful | Level 6
        9 years ago
        That's great news, thank you Laureline.

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