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Download fails at 315mb every time
I have uploaded 10 1GB files. When people (including me) try to download them they fail at 315mb, every time. Why is this happening?
- Hi all
Thanks for your patience on this. I have great news!
Our dev team has identified the issue and fixed it. The fix is now being rolled out.
Thanks again for reporting and being vigilants of our community :)
Breaking News ... I wanted to tryout PatrickF's Mozilla hack (i.e. "retry" after failure, but tonight everything was apparently working normally. My five disc image files (approx. 3.2 GB each) all downloaded smoothly and quite fast even.
Don't take my word for it, of course. I don't speak on behalf of Dropbox ... speaking of which, I must say I am less than impressed with their service to subscribers.
Surely a good portion of those having had the problem with large files are paying customers who rely on this for distribution to their own clients or customers. And not only do things like disturb their operation ... when there is n information from Dropbox, many of us have probably wasted time trying to figure out: is anything wrong with the files, delete and upload from scratch, is anything wrong with the connections or our users and google, google, and so and so forth.
They really ought to send us some information as soon as they become aware of such a problem, so we can inform our clients, and so we don't have to spend time trying to figure i something else is wrong. They do have email addresses for all accounts, as far as I know!
But anyway, the files in question here, did download fine without exception today.
For Jens_DK
Try again later and report.
I also noticed 1x (29 December 2016), it works, but it lasted only a limited time. Today exam again unsuccessful.
The only improvement is that it is possible to select CONTINUE and withdraws additional cca 315 MB.
I repeat - of competitive Cloud same downloading files without any problems.
I would welcome information from Dropbox here. This waiting is bad.
PF
CZ:
Pro Jens_DK
Vyzkoušej později znovu a podej zprávu.
Také jsem 1x zaznamenal (29.12.2016), že to funguje, ale trvalo to jen omezený čas. Dnes zkouška opět neúspěšná.
Jediné zlepšení je, že je možné zvolit POKRAČOVAT a stáhne se dalších 315 MB.
Opakuji - z konkurenčních Cloud stejné soubory stahuji bez problémů.
Uvítal bych zde informace od DROPBOX. Toto čekání je špatné.
PF
I have the exact same issue. I have files that have been successfully downloaded over and over again for months and months, and yet since last December, more and more customers send me angry messages about that 314 MB error. This is seriously harming my business. I've chosen Dropbox because it seems like the most reliable and professional file host, but given the fact that I sell digital downloads for a living, this issue cannot continue. I've tried switching browsers, deleting my cookies, and nothing helps. I have a Pro account with enough space, so that's not the issue either. Can someone please help us?
- Agree with all the above this is becoming untenable and no reply from Dropbox what is going on!
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