Forum Discussion

PatrickF's avatar
PatrickF
Helpful | Level 5
9 years ago
Solved

Download fails at 315mb every time

I have uploaded 10 1GB  files. When people (including me) try to download them they fail at 315mb, every time. Why is this happening?
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Error Messages
  • Ed's avatar
    Ed
    9 years ago
    Hi all

    Thanks for your patience on this. I have great news!

    Our dev team has identified the issue and fixed it. The fix is now being rolled out.

    Thanks again for reporting and being vigilants of our community :)
Selmita's avatar
Selmita
Explorer | Level 4
9 years ago

I have the exact same issue. I have files that have been successfully downloaded over and over again for months and months, and yet since last December, more and more customers send me angry messages about that 314 MB error. This is seriously harming my business. I've chosen Dropbox because it seems like the most reliable and professional file host, but given the fact that I sell digital downloads for a living, this issue cannot continue. I've tried switching browsers, deleting my cookies, and nothing helps. I have a Pro account with enough space, so that's not the issue either. Can someone please help us?

JamesC1's avatar
JamesC1
Explorer | Level 3
9 years ago
Agree with all the above this is becoming untenable and no reply from Dropbox what is going on!

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