Forum Discussion

PatrickF's avatar
PatrickF
Helpful | Level 5
9 years ago
Solved

Download fails at 315mb every time

I have uploaded 10 1GB  files. When people (including me) try to download them they fail at 315mb, every time. Why is this happening?
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Error Messages
  • Ed's avatar
    Ed
    9 years ago
    Hi all

    Thanks for your patience on this. I have great news!

    Our dev team has identified the issue and fixed it. The fix is now being rolled out.

    Thanks again for reporting and being vigilants of our community :)
Ed's avatar
Ed
Icon for Dropbox Staff rankDropbox Staff
9 years ago

Hi all

Apologies for the delay in getting back to you here. As Laureline mentioned above, we're working on a fix for this as we speak. We'll update this thread as soon as I have more news.

Thanks again for your patience on this matter,
Ed

Ed's avatar
Ed
Icon for Dropbox Staff rankDropbox Staff
9 years ago
Hi all

Thanks for your patience on this. I have great news!

Our dev team has identified the issue and fixed it. The fix is now being rolled out.

Thanks again for reporting and being vigilants of our community :)
  • Petr_Falek's avatar
    Petr_Falek
    Helpful | Level 6
    9 years ago
    Thank God. :-)
    PF
  • COACH's avatar
    COACH
    Helpful | Level 5
    9 years ago
    great to hear, thanks
  • JudiEvans's avatar
    JudiEvans
    Explorer | Level 4
    9 years ago
    Ed, it HASN'T been fixed.
    I can now download a 406MB file, but that's no good because I'm trying to download a 426MB file!!
    Pls can you re-look into this? URGENTLY!!
    • Petr_Falek's avatar
      Petr_Falek
      Helpful | Level 6
      9 years ago
      Hi EvansJudi.
      From 01-25-2017 loading large files regardless of their size.
      I have a problem with low download speeds!
      Petr
      • robertgelston's avatar
        robertgelston
        New member | Level 2
        9 years ago

        I'm tring to upload files ranging from 23 MD to 160 MB and DB fails. When are you going to fix this?

         

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