Forum Discussion

PatrickF's avatar
PatrickF
Helpful | Level 5
9 years ago
Solved

Download fails at 315mb every time

I have uploaded 10 1GB  files. When people (including me) try to download them they fail at 315mb, every time. Why is this happening?
Download
Error Messages
  • Ed's avatar
    Ed
    8 years ago
    Hi all

    Thanks for your patience on this. I have great news!

    Our dev team has identified the issue and fixed it. The fix is now being rolled out.

    Thanks again for reporting and being vigilants of our community :)
Ed's avatar
Ed
Icon for Dropbox Staff rankDropbox Staff
8 years ago
Hi all

Thanks for your patience on this. I have great news!

Our dev team has identified the issue and fixed it. The fix is now being rolled out.

Thanks again for reporting and being vigilants of our community :)
JudiEvans's avatar
JudiEvans
Explorer | Level 4
8 years ago
Ed, it HASN'T been fixed.
I can now download a 406MB file, but that's no good because I'm trying to download a 426MB file!!
Pls can you re-look into this? URGENTLY!!
  • Petr_Falek's avatar
    Petr_Falek
    Helpful | Level 6
    8 years ago
    Hi EvansJudi.
    From 01-25-2017 loading large files regardless of their size.
    I have a problem with low download speeds!
    Petr
    • robertgelston's avatar
      robertgelston
      New member | Level 2
      8 years ago

      I'm tring to upload files ranging from 23 MD to 160 MB and DB fails. When are you going to fix this?

       

      • Laureline's avatar
        Laureline
        Icon for Community Manager rankCommunity Manager
        8 years ago

        Hi Robert,

        This issue was fixed last month.
        If your files still fail to download but are much smaller than 315MB, it's another issue.
        Have you tried on a different browser? If yes, on which browser is the download failing?

        Thanks

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!