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PatrickF's avatar
PatrickF
Helpful | Level 5
10 years ago
Solved

Download fails at 315mb every time

I have uploaded 10 1GB  files. When people (including me) try to download them they fail at 315mb, every time. Why is this happening?
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Error Messages
  • Ed's avatar
    Ed
    9 years ago
    Hi all

    Thanks for your patience on this. I have great news!

    Our dev team has identified the issue and fixed it. The fix is now being rolled out.

    Thanks again for reporting and being vigilants of our community :)
robertgelston's avatar
robertgelston
New member | Level 2
9 years ago

I'm tring to upload files ranging from 23 MD to 160 MB and DB fails. When are you going to fix this?

 

Laureline's avatar
Laureline
Icon for Community Manager rankCommunity Manager
9 years ago

Hi Robert,

This issue was fixed last month.
If your files still fail to download but are much smaller than 315MB, it's another issue.
Have you tried on a different browser? If yes, on which browser is the download failing?

Thanks

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