Forum Discussion

cfw0047's avatar
cfw0047
New member | Level 2
5 years ago

Download speed is down to 20KB/sec

It started out at 900KB/sec (acceptable if not still pretty darn slow) and then rapidly descended all the way to a low of 20KB/sec.  It took me five minutes to download a 23MB song for a video projec...
desktop
Download
sync
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Hey cfw0047, thanks for taking the time to post on our Community!

You might want to take a look at the bandwidth settings of your Dropbox app, in case there's a limit.

You can change these settings, by following the steps here.

Let me know how it goes!
  • cfw0047's avatar
    cfw0047
    New member | Level 2
    5 years ago

    Thank you, Hannah.  I'm not using the desktop app.  Is there a way to check the bandwidth being used by Dropbox via the web?

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      5 years ago
      Hi everyone, could you let me know what ISP you're currently using?

      Have you tried switching browsers (for those using the web) to see if this helps?
      • Stefen H.'s avatar
        Stefen H.
        Collaborator | Level 8
        5 years ago

        Comcast here. I've only tried with Chrome and can confirm the slow download on the website as well as the client. Downloads from other websites are fine.

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