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HP8's avatar
HP8
New member | Level 2
2 years ago
Solved

Downloaded a zipped folder full of files, got an empty folder

I'm trying to download from Dropbox a folder that includes a couple hundred image files. When I try to download it, I get a zipped file.   When I click into the zipped file to investigate its conte...
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  • HP8's avatar
    HP8
    2 years ago

    I've actually figured it out since my last post! I think it's related to my employer's security/anti-virus software, and I was able to unzip it with a different tool.

     

    Thanks!

Nirvaanatron's avatar
Nirvaanatron
Explorer | Level 4
7 months ago

Hi, sorry to bother you but I have the exact same problem, would you mind telling me what tool you used if you can remember? Thanks

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 months ago

Hey Nirvaanatron - sorry to jump in here, but have you tried any 3rd party app to unzip your file? 

If you did and still get an error, you can try a web search for other ones to test.

 

  • Nirvaanatron's avatar
    Nirvaanatron
    Explorer | Level 4
    7 months ago

    Will try that and get back, but I did notice that the size of the zipped file is about close to half of what the download should be. When downloading (and on dropbox) it says the right size, but when checking the files properties the size is significantly reduced. Not sure why that would be but if it works without deleting anything then i suppose its fine. Also thanks for replying and no worries.

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      7 months ago

      Hey Nirvaanatron, definitely give us a heads up.

      It's also worth checking if the file contains all of your content, if not we're definitely here to look into this. 

      Thanks!

      • Nirvaanatron's avatar
        Nirvaanatron
        Explorer | Level 4
        7 months ago

        Ok so I tried with 7-zip and when extracted the file is like giving an error but its also saying theres only one subfolder in the folder which is really weird but might be the reason why the size is so much smaller. Every time I redownload from dropbox it says the right amount though so idk where the error is happening. Should I file an actual help request or is there an easy solution?

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