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Downloaded a zipped folder full of files, got an empty folder
I'm trying to download from Dropbox a folder that includes a couple hundred image files. When I try to download it, I get a zipped file. When I click into the zipped file to investigate its conte...
I've actually figured it out since my last post! I think it's related to my employer's security/anti-virus software, and I was able to unzip it with a different tool.
Thanks!
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHey Nirvaanatron, definitely give us a heads up.
It's also worth checking if the file contains all of your content, if not we're definitely here to look into this.
Thanks!
Ok so I tried with 7-zip and when extracted the file is like giving an error but its also saying theres only one subfolder in the folder which is really weird but might be the reason why the size is so much smaller. Every time I redownload from dropbox it says the right amount though so idk where the error is happening. Should I file an actual help request or is there an easy solution?
- Megan
Hey Nirvaanatron, what is the size of the folder you're downloading from the web?
Also, do you happen to have any step-by-step screenshots, in order for us to have a visual into this?
Ok so its a really big file but it’s because I had to transfer a lot of things from my old to new PC. The file size is 61.3GB but for some reason when I download it, the size is only 37GB. Additionally, when I try to extract it, only one of the subfolders (GoPro) is showing up, and it won't even let me extract that due to some error.
- Megan
Hey Nirvaanatron, can I send you an email, in order for us to investigate further?
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