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CoachMu's avatar
CoachMu
Explorer | Level 3
3 years ago
Solved

Downloaded videos onto iPhone become distorted

Hi. I have videos that play correctly in Dropbox. When I save them to my iPhone, they become distorted. I have other videos that I can download with no problems. I am using PowerDirector for media cr...
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  • Megan's avatar
    Megan
    3 years ago

    Hi CoachMu, you should have a camera-like icon, that'll allow you to attach any screenshots back to me, here in the Community.

     

    Also, can you clarify the version of the OS you're using on your iPhone, and the version of the Dropbox app? 

     

    If I were you, I'd also try to use the browser on my phone, and download from there, just to check if the same thing happens then. 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Sorry to jump in here, CoachMu.

 

Do you see the same behavior, when you download these files from dropbox.com using a computer?

CoachMu's avatar
CoachMu
Explorer | Level 3
3 years ago
I only have the video editing app on my iPhone; I’ve been creating videos for years that way. I can try downloading it that way and see what happens. Thank you for your response!
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    No problem! Do keep us updated on what happens, please.

     

    Thanks!

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