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Downloaded videos onto iPhone become distorted
Hi. I have videos that play correctly in Dropbox. When I save them to my iPhone, they become distorted. I have other videos that I can download with no problems. I am using PowerDirector for media creation. Thanks in advance for your help!
Hi CoachMu, you should have a camera-like icon, that'll allow you to attach any screenshots back to me, here in the Community.
Also, can you clarify the version of the OS you're using on your iPhone, and the version of the Dropbox app?
If I were you, I'd also try to use the browser on my phone, and download from there, just to check if the same thing happens then.
14 Replies
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- Megan
Dropbox Community Moderator
Hi CoachMu, you should have a camera-like icon, that'll allow you to attach any screenshots back to me, here in the Community.
Also, can you clarify the version of the OS you're using on your iPhone, and the version of the Dropbox app?
If I were you, I'd also try to use the browser on my phone, and download from there, just to check if the same thing happens then.
- Downloading from the browser worked!!! Megan et al., thank you!!! 🙇🏾🏆
Having a similar issue. Downloaded a video from my PC to dropbox. Then from dropbox onto iPhone. Upon saving on iPhone, video gets distorted and has slow down issues and become corrupt. Not usable in any way.
- Walter
Hey steveinathens, sorry to hear about this.
Can you please clarify if you're able to preview this file normally on our website and after downloading it locally on your computer?Also, is this affecting only one file or more?
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