We Want to Hear From You! What Do You Want to See on the Community? Tell us here!

Forum Discussion

scifi50's avatar
scifi50
New member | Level 2
3 years ago

downloading a large video file

I am trying to move an apple video file to my computer using drop box. The problem, is that it is large, 3.5 GB. I cannot open the file in my windows media player or upload it to my windows movie maker program for editing. Because the file is large, I cannot "save as" an mp4.  I am hoping to edit  and splice this for uploading to YouTube.  I'm not sure if I need an online video editor, that might work.

Download

1 Reply

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey there scifi50, sorry to hear you're having issues with this.

     

    I'm not sure where Dropbox comes into play here, but could you send us a screenshot of any errors you might be getting so that we can have a look too?

     

    Thanks!

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!