Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

bob2075's avatar
bob2075
New member | Level 2
4 years ago
Solved

Downloading from a Dropbox Link sent by email

A business sent me an email with a link to a file in Dropbox. When I clicked on the link in the email, a new tab opened on my browser - Transfer - Dropbox. After a few seconds of handshaking messages...
Download
Dropbox Transfer
Share
Web
  • Chris_J's avatar
    Chris_J
    4 years ago

    Hello Bob

    Thanks for reaching out here to the Community.  

    You might consider trying a different browser to see if its a browser issue.

    also It is possible that the link was incorrect when they send it.  You might consider in the meantime, requesting the files from them,using Dropbox File Request feature:

    https://help.dropbox.com/share/create-file-request 

    Hopes this helps

Chris_J's avatar
Chris_J
Icon for Super User alumni rankSuper User alumni
4 years ago

Hello Bob

Thanks for reaching out here to the Community.  

You might consider trying a different browser to see if its a browser issue.

also It is possible that the link was incorrect when they send it.  You might consider in the meantime, requesting the files from them,using Dropbox File Request feature:

https://help.dropbox.com/share/create-file-request 

Hopes this helps

  • bob2075's avatar
    bob2075
    New member | Level 2
    4 years ago

    It ended up being a download speed problem over a dodgy link (dropouts and other poor signal quality issues). both solutions proposed worked once I moved to a better location. This is a local problem for any upload/download for files of moderate to large size. some small files strike it lucky and get through on one or two tries. Live streaming does not work either, so I'm told. Glad I was just visiting. Was a very unhappy novice dropboxer when confronted with the problem, but now liking it more!

    • Chris_J's avatar
      Chris_J
      Icon for Super User alumni rankSuper User alumni
      4 years ago

      Thanks, Bob

      Thanks for replying back and letting us know your situation this would undoubtedly help somebody else who may have the same issue and even provide ways to troubleshoot network issues.

       

      I'm glad that it works out well for you.

       

      Happy Dropboxing

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!