Forum Discussion

somewhere's avatar
somewhere
Explorer | Level 3
3 years ago

Dropbox Badge Doesn't show alert if someone viewing/editing file

Hi there, I really needs help here..

I and the office got the shared folders, but when we opened it, ussually dropbox badge going to show there's also my partner viewing/editing my files..

But recently, the badge doesn't show anything.. I did check on the internet, and theres nothing wrong..

And yeah my Dropbox plan is Basic Plan.. 

 

Can someone help me? 

 

Thanks

15 Replies

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the clarification.

     

    The badge actually should show you if someone else is editing the same file, only if it's a different collaborator on the file; it won't show the same account.

     

    And yes indeed, the Dropbox Badge is available to all our plans.

     

    I hope this clarifies things!

  • drb01's avatar
    drb01
    Explorer | Level 3
    3 years ago

    What exactly do you mean by a "different collaborator"? 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi drb01, if the file is in a shared folder, then the Badge will only activate if another separate Dropbox account accesses and edits the same file.

     

    Using the same Dropbox account on different PCs will not activate the Badge. Just for clarification, are you allowing other users to access your Dropbox account and credentials via another PC?

  • drb01's avatar
    drb01
    Explorer | Level 3
    3 years ago

    Yes I have multiple PCs and Android devices accessing the same Dropbox account with the same login. I thought that was the whole point of Dropbox!! So I am very surprised this badge thing doesn't work in that scenario. Is there a better way for multiple devices to access all the files in one Dropbox account?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi drb01, you can always use Paper, if this is something that would fit your needs.

     

    Other than that, I'll let the thread open, so that other users can also share their thoughts, and workarounds in regards to this. 

     

    If you need anything else, let us know!

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