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jadepeonies's avatar
jadepeonies
New member | Level 2
3 years ago

Dropbox cannot open or download JPEG file

Hi,

 

I saved a hundred of JPEG photos into dropbox. I am unable to view the file. It states "Couldn't preview this file".

 

The funny thing is I was able to download 2 photos through my phone and computer, and was able to see the photos. But I tried to do this for the other photos, and wasn't able to do so. Would appreciate help on this because those are travel photos which I would really like to recover. 😞 I believe my files has been corrupted.

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2 Replies

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi jadepeonies! I’m sorry to hear you’re experiencing this issue.

     

    Have you tried previewing the photos on your web account via a different browser? Are you seeing the same message if you do this? 

     

    Also, do you mind uploading a screenshot of what you see after downloading and opening your photos on your local device? 

     

    Let me know when you’ve got more updates.

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