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Shawn B.14's avatar
Shawn B.14
Helpful | Level 6
6 years ago

Dropbox is stuck syncing after an update, what can I do?

I have the "Dropbox Plus" subscription and I run the client on 4 computers.   Yesterday (Monday, 13-Jan-2020) I signed onto my desktop (which is always on) and has a full local sync of my dropbox...
desktop
Download
Dropbox Plus
sync
windows
Shawn B.14's avatar
Shawn B.14
Helpful | Level 6
6 years ago

I did both these steps without any apparent change in sync/indexing status or any change in system load which would indicate actual indexing or sync activity.

If anything, I'd say it's gotten slightly worse as the "indexing" count is up to 8k now.

What's the next troubleshooting step, an "advanced reinstall"?

 

Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Hey Shawn B.14, apologies for the delayed reply here!

Can you let me know if you've had any progress with the syncing at all?

Usually, if incorrect permissions are the cause of stuck syncing, applying the fixes mentioned above would allow syncing to progress so it may be expected that the number increases for a time while the app works away.

Keep me posted - thanks!

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