Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
Dropbox is stuck syncing after an update, what can I do?
I have the "Dropbox Plus" subscription and I run the client on 4 computers.
Yesterday (Monday, 13-Jan-2020) I signed onto my desktop (which is always on) and has a full local sync of my dropbox...
Daphne
Dropbox Community Moderator
Dropbox Community ModeratorThanks for all the detail Shawn B.14!
To try and see which files are being uploaded/downloaded, can you open the Dropbox folder in your File explorer and see if there are any folders or files with the blue syncing icon?
The folder where files are being uploaded/downloaded within should be showing the syncing icon, so hopefully that will narrow this down a bit.
For the build history, I'm afraid you wouldn't be able to find that info for your specific installation, however you can see the releases and dates from here.
I don't have any info to share at the moment for when the next update will be released, but the page linked above is updated with the info when it's released.
Just to check one last setting within the desktop app itself, can you let me know if the bandwidth settings are limited at all?
We may need to have a look into some device specific info for further investigation, would you mind if I reached out to your email linked with your profile if this is needed?
Let me know what you find!
Thanks for your continuing support.
I ask about the upload/download history/status/logging because the sync icons on my system have suddenly become glacial to appear when browsing my folders. Folders with large files can take tens of minutes to show sync icons, making it an ineffective way to find which files are in sync limbo.
I have the bandwidth limits in all my dropbox installs set to unlimited, and as I mentioned before, Resource Monitor on my workstations doesn't show any Dropbox process doing any meaningful disk or networking work, either. They're not maxed out except for single-CPU core utilization.
Feel free to contact me via my email linked to my profile. Thanks again for your assistance.
Hey @Shawn B.14!
I'm having the exact same problem here!
Did you find out anything that helps to solve this situation?
I've tried both "Fix permissions" and "Fix hardlinks", and apparently neither did work.
I'm currently working in a team project and I don't get any updates from my coworkers, althought I receive their notifications.
Thanks in advance.
No solution so far.
It's pure speculation, but I believe that the "no more symlinks" change is probably tied to some big change in sync code in Dropbox and not all the bugs are worked out yet.
One of my workstations never got through the apparent "sync" backlog and didn't take any new files. The other shows 1 uploading, 7 download, and does apparently still sync.
I have the same problem after the "one time update"
Yes I am having the exact same problem!
- Notification stuck at 'Syncing...'
- Just happened all of a sudden with recent Dropbox update 88.4.172
- Tried the 'Fix hardlinks' and 'Fix permissions' and didn't help.
- Wasted hours with tech support about this and they kept insisting it's just a "wait and let it sync" thing!
So many people are experiencing the same thing so clearly it's a bug! If so many people are complaining about this issue then it's time Dropbox look at what's really happening instead of giving us generic solutions.
I clearly explained to the tech support what was happening and they kept insisting I just need to let it "Sync" when I told them the Sync is stuck/not doing anything and that I have nothing to upload/download/re-index.If you log out and then rename your Dropbox folder to something else and then create a new empty Dropbox folder then log back in, Dropbox will actually start the full sync and download process SHOWING notification updates like 'Downloading 10 files...'. But the download speed is massively slow. Again, there are many complaints that download speed is slow recently but Dropbox will handball it with generic solutions.
Dont do that, if you do that it will actually redownload the whole thing. Just leave the sync alone, it seems like it stuck but it is not.
I only did the renaming to see if the Notifications actually changed and showed information. Which it did! This is why I didn't trust the 'Syncing....' message and kept telling tech support it is actually stuck.
I've renamed the old folder back to Dropbox of course and now just let it Sync....
Exis, I think that's the issue, not having clarity around this yet. If the new version has issues I'd rather just know, so I can backgrade to 87.4.138 for the time being until everything is worked out.
DarseZ Exactly!
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
