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Dropbox is stuck syncing after an update, what can I do?
I have the "Dropbox Plus" subscription and I run the client on 4 computers.
Yesterday (Monday, 13-Jan-2020) I signed onto my desktop (which is always on) and has a full local sync of my dropbox...
I'm starting to wonder if this is a memory adressing bug.
The DropBox app is listed as a 32 bit app on Windows 10 and I've noticed that while 'Starting...' or, if I'm lucky and get to 'Syncing...', the memory usage climbs up and up until it gets to the high 3GBs.
A 32 bit app can't address more than 4GB of memory as I undertand it so I'm curious if the crashing happens as the OS attempts to allocate more memory than the DB APP can actually handle.
Just my thoughts.
Fiona
Dropbox Staff
Dropbox StaffHello again everyone.
PatWard I located your case and it is no longer with Daphne, this is why you don't have a response. The case is escalated from what I see and I just added a note with feedback and raised the priority. You should have a response soon. Keep me posted.
Server_Align Thank you for your participation.
AngstromZA I believe this article will help you understand more about this issue you are reporting: Why is the Dropbox desktop app using so much memory or CPU on my computer?
Any progress on endless syncing, high CPU & disc usage? Not even Fix hardlinks is working now. Are you still gonna blame your paying users or finally admit that the latest two versions are buggy? Why there is not option to block auto update so we can install older version and have a working Dropbox?
Fiona : Thanks for the suggestion.
My point, however, is not why it is using a lot of memory but rather *that* it is using a lot of memory.
On a 32 bit system or with a 32 bit address space you can only allocate or address 2 to the power of 32 bytes, i.e. 4 294 967 296 bytes. Divide this by 1024 * 1024 * 1024 to convert to GB and you get a maximum of 4GB if the app is linked with IMAGE_FILE_LARGE_ADDRESS_AWARE set at compile time. (https://docs.microsoft.com/en-gb/windows/win32/memory/memory-limits-for-windows-releases?redirectedfrom=MSDN)
This is true even if the operating system supports 64 bit addressing.
This is an oversimplification but I think it's worth noting.
Of course, this may be moot since some of the logs generated by the app indicate it was developed using Python which, I believe, should be protected by the garbage collector.
Anyhoo, just thinking out loud! :)
- Fiona
Thanks for sharing your thoughts AngstromZA. :slight_smile:
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