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Shawn B.14's avatar
Shawn B.14
Helpful | Level 6
6 years ago

Dropbox is stuck syncing after an update, what can I do?

I have the "Dropbox Plus" subscription and I run the client on 4 computers.   Yesterday (Monday, 13-Jan-2020) I signed onto my desktop (which is always on) and has a full local sync of my dropbox...
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AlignAdmin's avatar
AlignAdmin
Explorer | Level 4
6 years ago
Shawn599 wrote:

Ditto - who is that superhero behind the mask of Server_Align?  Dropbox seems to be working better after doing the 9 steps exactly.  Instead of 32,000 + files, it got stuck at only 918 files.  I rebooted and we'll see if it finishes.

***  Update ***

Rats.  Dropbox is still stuck syncing 918 files.  These files are older and synced just fine before.

FYI : Im a long term comercial user of dropbox, its now a secondry service due to the number of issues we previously have had, its fast syncing but as you see has issues and the helpdesk and forum dropbox users I have found to be usless. To the point I dont even bother with them now, you cant trust a word they say and they don't listen to whats said to them. Beta builds faults are ignored and allowed to move to production. USELESS! 

 

I found my solution from years of having to tweak DB so you start to get the way the thing works, and what its up to and where it falls down :(

 

On your issues of 918 files left, DB syncs smallest files to largest files in that order (unless you have so many the sort routine failed and then its in what ever order it was when it failed, this happens to me with 700k+ files but thats to be expected)

So maybe those files are significantly larger maybe its nothing to do with that hard to tell. I suggest a tool to assist http://www.nirsoft.net/ OpenedFilesView v1.86 (64bit) run this up and filter it to dropbox.exe and see all the files its opening. I have found this can ping a difficult file. I have often simply copied that file out of dropbox, deleted the file in dropbox, then moved the copy back in and that alone was enough, reason unknown.

 

Hope this might help.

 

Anyone Rebooting, remember with lots of files it takes some time to spin up (not days tho!)

 

* OMG and now this forum posted me as a new user?!?!?!?

 

Shawn599's avatar
Shawn599
Helpful | Level 6
6 years ago

Thanks again, Server_Align, now apparently renamed AlignAdmin.  I sure appreciate your help, as well as the efforts of everyone here to make Dropbox work for all of us.

I think I have tried everything applicable in this thread.  However, my computer continues to be stuck syncing. 

Trying to salvage Dropbox has taken too many hours already.  I am beginning the switch to OneDrive.  It looks like the files that may have been giving Dropbox fits are syncing fine with OneDrive.

Now, how do I disable automatic renewals of Dropbox?  I tried removing my credit card information and it would not let me do that.

  • Fiona's avatar
    Fiona
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Sad to see you go due to syncing issues Shawn599. :slight_frown:

    I am sending you an email to help with cancelling your automatic renewals and anything else you might need. 

    I used the email address associated to your Community profile. I hope this is OK. 

    Thank you! 

     

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