Forum Discussion

Shawn B.14's avatar
Shawn B.14
Helpful | Level 6
6 years ago

Dropbox is stuck syncing after an update, what can I do?

I have the "Dropbox Plus" subscription and I run the client on 4 computers.   Yesterday (Monday, 13-Jan-2020) I signed onto my desktop (which is always on) and has a full local sync of my dropbox...
desktop
Download
Dropbox Plus
sync
windows
marcoross83's avatar
marcoross83
Helpful | Level 5
6 years ago

I removed boxifier and installed it again several times: dropbox is always stuck. I just opened a google drive account, and I'm going to close my dropbox plan soon, as I don't see any progress  in the solution of the problem. We gave you several weeks to fix, but we don't have an endless patience....

hdmf's avatar
hdmf
Helpful | Level 6
6 years ago
I finally managed to fix this by unlinking my account and deleting everything online and starting again. Not ideal but fixed it up quickly. Upload speeds were fast. For some reason db was reporting i was using 50% of my 2tb pro acct - which went up to 98% during this sync issue. Reporting correctly now.
I'm glad it's working again but very unimpressed with Dropbox's lack of acknowledgement there are/were severe problems for many users
  • marcoross83's avatar
    marcoross83
    Helpful | Level 5
    6 years ago

    so, after one month, dropbox and boxifier staff still don't have any solution? unbelievable!

    • Daphne's avatar
      Daphne
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      6 years ago

      Hello everyone!

      As there many suggestions here and fixes working for a few of you and not others, I'd like to suggest contacting Support here if you're still having trouble with this.

      You'll receive a ticket number (eg. #1234567) which you can let me know here and I'll follow up with you via email, where we can look into this with more device specific info.

      Let me know if you have any other questions - thanks!

      • Server_Align's avatar
        Server_Align
        Collaborator | Level 10
        6 years ago
        Daphne wrote:

        Hello everyone!

        ...  I'd like to suggest contacting Support here if you're still having trouble with this. ....

         

        Id like to suggest something as well.

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!