Forum Discussion

beanbean's avatar
beanbean
Explorer | Level 4
2 years ago

Dropbox missing from locations in mac finder sidebar

Since upgrading and having Dropbox move the dropbox folder to locations in my finder, it periodically disappears. I have quit, restarted and have it re-appear again, but it's gone again. I can quit d...
desktop
Mac
View
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi beanbean - sorry to hear you're having issues with this.

 

Could you please clarify your device's exact OS version and the version and status of the Dropbox desktop app as shown in your menu bar?

 

Also, can you take a look at the app's preferences and let us know your Dropbox folder's location as shown in the sync tab?

 

Did you try reinstalling the app since you first noticed this by the way?

 

Let us know and we'll take it from there! 

  • beanbean's avatar
    beanbean
    Explorer | Level 4
    2 years ago

    Hi -

     

    Running OS Sonoma 14.4.1

     

    The status of the dropbox app in the menu bar is fine -- it's currently backing up an external drive; no sync issues.

     

    Sync tab shows the location in my library: 

    /User/myname/Library/CloudStorage/Dropbox

     

    I'm pretty sure it will clear up if I quit and restart (it did before), but wonder if there is something else that's causing the location to disappear since it happened again so soon after the last restart.

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Thanks for the additional information beanbean - much appreciated.

       

      Apart from rebooting your computer, have you tried refreshing your Finder's window by any chance?

       

      If not, could you give it a go and let me know if it helps? 

      • beanbean's avatar
        beanbean
        Explorer | Level 4
        2 years ago

        Hi -

         

        I have used Command+Up Arrow then Command+Down Arrow on the finder window, and I've opened many other windows with the same result. 

         

        I copied the dropbox over into my Favorites in the sidebar for now, but since Dropbox itself moved it from my Favorites into the Locations, this is just a workaround so I can save documents.

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!