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Tandangotom's avatar
Tandangotom
New member | Level 2
2 years ago

Dropbox on web browser - can't access files.

I can log in to my personal Dropbox on Google Chrome but when I click on a folder it cycles for a while and then returns to the root directory.  It says' There was a problem with your request'. Anyone encountered this before? I'm on a Basic Plan.

 

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  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Tandangotom, let's jump right into this!

     

    Did you notice this behavior on a specific browser, or multiple ones? I'm asking, because I'd like to check if this is browser-specific or not. 

     

    If I were you, I'd also check an incognito tab without any active plug-ins, just to see if you get the same thing there. 

     

    Let me know of the results! 

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