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Dropbox options missing in right-click menu on Windows
Hi guys,
today, probably after downloading and installing latest stable release a Dropbox, the context menu disappeared from Windows Explorer.
Dropbox version: 183.4.7058
Windows 10 version: 22H2 OS build 19045.3448
Unfortunately I am not sure, what version was installed prior to update.
Any ideas to solve this? Was reading older posts of same issue and not sure how to proceed? Downgrade to older stable and disable updates for a while?
Thanks Petr
Hi all,
Jumping in here, as our team would like to share some insights that may be helpful:
This issue may be related to other applications on your computer that use the icon overlay and context menu functionality of your Operating System.If you are on Windows, please note that Windows has a limit of 15 overlay icons that Windows Explorer can load, and the operating system reserves 4 for its own use.
If there are more than 15, then the Dropbox icons or context menus may not show. To fix this and move the Dropbox sync icons to the first 15 positions:1. Follow the steps in the following article to open your Windows 10 registry editor (applicable to Windows 11 also):
- https://support.microsoft.com/en-us/windows/how-to-open-registry-editor-in-windows-10-deab38e6-91d6-e0aa-4b7c-8878d9e07b11
2. A “Registry Editor” window will open.
3. Navigate through the following folders: “HKEY_LOCAL_MACHINE” > “SOFTWARE” > “Microsoft” > “Windows” > “CurrentVersion” > “Explorer” > “ShellIconOverlayIdentifiers”.
4. Rename (right-click and click Rename) the files, so that the Dropbox files appear in the first 15 files in the list. You can do this by putting spaces in front of those file names, so that they move higher up in the list.
5. Close and restart both of your computer and the Dropbox desktop app.
Thank you,
Sam
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Hello,
Within my registry within first 15 positions are Dropbox1; DropBox2 and so on. But Context menu still without DropBOX menu positions.
I have mainly used previously "Copy Dropbox Link" option. Now is missing and it is always problem.
I may have a fix, I had a user report this yesterday on Dropbox for Business Advanced. The report was that the Windows Explorer right-click context menu was missing all Dropbox options. I checked the app version and it was up to date, it appears the update caused the problem. Although Control Panel, Programs only showed one Dropbox version, I found another.
In CMD / Powershell, run the command "winget list"
Check the output for multiple Dropbox entries, in my case two versions were listed:
Dropbox Dropbox.Dropbox 201.4.5552
Dropbox DropboxInc.Dropbox_wkt425jdc3sga 200.4.7134.0
If there are multiple entries, remove the older version e.g:
"winget uninstall DropboxInc.Dropbox_wkt425jdc3sga"
Restart Dropbox, once it is fully synced and ready, test the context menu is backWorth mentioning, before I discovered the above, I had tried installing over the top of what was installed and removing and resinstalling - both failed. I think I found the second Dropbox version was installed as I was working through the advanced uninstall so perhaps that would have worked, but my method avoids the need to resync everything!
did not work because "ShellIconOverlayIdentifiers" is not there
- Walter
Dropbox Community Moderator
Hey matiasbraun - could you let us know some additional information about the issue you're facing so that we can advise further?
I was trying your suggested solution, but my registry doesn't have the path you identify. I can navigate down to "Explorer" but there is no "ShelllconOverlayIdentifiers."
Navigate through the following folders: “HKEY_LOCAL_MACHINE” > “SOFTWARE” > “Microsoft” > “Windows” > “CurrentVersion” > “Explorer” > “ShellIconOverlayIdentifiers”.
My dropbox right-click option and synch symbols appear when I reboot, but then disappear at some point while I am working. This began after I upgraded Windows 11:
2024-06 Cumulative Update Preview for Windows 11 Version 23H2 for x64-based Systems (KB5039302)
I've had this issue as well on Windows 10. It seems 203.3.4812 has fixed the problem for me anyway.
this solution does not works for me. have also uninstalled Onedrive to reduce the amount of options in the right click mention but still nothing.
any other ideas?
- Nancy
Sorry to hear that, @CliffSmiff. First off, I’d like to know the syncing status and app version of your Dropbox app.
How long ago did you notice the options were missing? Was it after a specific OS or Dropbox update? On that note, I’d also like to know the OS version of your device.
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