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pfahrun's avatar
pfahrun
Helpful | Level 5
6 days ago

Dropbox Paper - images don't load on the web

Similiar to 3 months ago I again have a dropbox paper file that doesn't show pictures that have been uploaded. When I click on the file I get an access denied notification. Very weird as I uploaded t...
Dropbox Paper
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 days ago

Hi pfahrun​, let's jump right into this!

Let me start by asking how many Paper documents on your account are experiencing this behavior?

Do the images not preview in all docs or just a specific one?

I was wondering what happens if you try to add a new image to the doc. Does it successfully preview? 

Also do you see the exact same thing on different browsers? Feel free to test this on an incognito window as well and let me know what happens then.

Lastly, if you create a new Paper doc and copy the entire content of the one that has the issue, do the images load on the new one?

Keep me posted, and we'll take it from there!

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