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Forum Discussion
ashton_vidico
4 years agoExplorer | Level 3
Dropbox Paper Doc url keeps redirecting to a video on the page
I have a dropbox paper doc (which I can't share for confidentiality reasons), and every time I try to access it, the url redirects to a video which is embedded in the page.
This happens after 1...
- 4 years ago
Thank you for your patience in this matter. The Product team has informed us that this issue has been resolved, and you should no long experience this when using Dropbox Paper.
Nancy
Dropbox Community Moderator
4 years agoHi all, and sorry to jump in here.
In order to isolate this further, can you let me know if this is happening for all Paper docs that have embedded videos/audio in general, or if there are docs that seem to be opening normally?
Also, is it possible for someone to attach an example recording replicating the issue? You can create a test doc, if you prefer, so that there’s no personal data included.
I also tried to test this on my end, but Paper seemed to be working normally.
Thanks in advance!
okdan
4 years agoNew member | Level 2
This is happening for us as well. I tried uploading a new video, and the same things happens. The only fix is to delete the video entirely. Which isn't really a solution, because I'd like to include the video in the doc.
- okdan4 years agoNew member | Level 2
I've confirmed the same thing is happening with any Paper doc that includes an embedded audio file as well. It's happening in Chrome and Safari.
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