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Kathak536's avatar
Kathak536
Explorer | Level 3
2 years ago

Dropbox Paper is not accessible on desktop mode in my phone browser

Hello. I cannot access the Dropbox Paper link file when I switch to desktop mode in my chrome browser. This is hidden in a blurred black background. I can read the doc but cannot copy the text. Is th...
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Kathak536's avatar
Kathak536
Explorer | Level 3
2 years ago

This is the screenshot. The links are not clickable.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Kathak536, sorry for jumping in. 

 

From what I can see, you’re not logged in to your Dropbox account on the incognito window, when viewing this Paper doc. 

 

Can you please try to sign in, and let me know if the same thing keeps happening?

  • Kathak536's avatar
    Kathak536
    Explorer | Level 3
    2 years ago
    Hello. Signing in will allow you to edit the file with your account. I only need the text and links to be accessible. I am not in incognito mode. The notification is from chrome browser. I am using the dark theme.
    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey Kathak536, does this happen only when you try to view the file in desktop mode? 

       

      Also, do you notice the same behavior when using a different browser? 

      • Kathak536's avatar
        Kathak536
        Explorer | Level 3
        2 years ago
        Yes. This happens with all browsers.

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