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Conkerah's avatar
Conkerah
Explorer | Level 4
5 years ago

Dropbox Problem with Preview Pane in Windows 10 Explorer.

Just wondering if anyone has encountered a strange problem, the issue is when in MS Windows Explorer > Navigating to Dropbox Folders and having Windows Preview Pane opened in Windows Explorer. The file shows up on the preview pan, but once you click away or continue to the next file then go back to the previous file the preview pane doesn't show a preview no longer.

 

The work around ive found was to right click on the file and set to online - only in which case it allows for 1 preview pane viewing then it no longer works until i do it again. 

 

Is there a better solution to this issue? 

desktop
Preview
windows

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey CouruDavance, sorry to jump in here.

     

    It looks like you have the beta version of the Dropbox application installed on your computer (xxx.3.xxxx).

     

    Can you turn off "early releases" in your account settings and then reinstall the stable version of the app, to see if that helps?

  • CouruDavance's avatar
    CouruDavance
    Explorer | Level 3
    4 years ago

    I do that with no more success. Reinstall stable release, reboot.

    Now it is v159.4.5870

     

    Thanks for your help.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Thanks for the update here.

     

    Do you perhaps have any  security apps that might be interfering with Dropbox, like an antivirus, firewall, VPN, etc.?

     

    If so, can you temporarily disable them, to see if that helps?

     

    If not, you can give our offline installer a try as well.

  • DixbiX's avatar
    DixbiX
    New member | Level 2
    3 years ago

    Same preview issue 😞

     

    windows 10 

    Dropbox 166.4.2920

     

    Ticket opened few months ago. same answer from Dropbox : Third party app causing this issue !!!

  • CouruDavance's avatar
    CouruDavance
    Explorer | Level 3
    3 years ago

    It seems that support didn't want to help us ! it's easier to say "it's a third party app causing this issue". "Circulez, il n'y a rien à voir"

  • christophertaylor's avatar
    christophertaylor
    New member | Level 2
    3 years ago

    we are also experiencing this issue - preview pane not working for all file types. windows 10

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi christophertaylor, how are you today? 

     
    Would you mind sending me a couple of screenshots re-creating the behavior you mentioned? 

    Also, what version of the app do you have installed, and what's your app's syncing status currently? 

    Keep me posted.

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