Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
Emery S
3 years agoHelpful | Level 5
Dropbox website not loading. Why?
My 50 person organization is all experiencing Dropbox not loading on the web platform
Hey everyone, thanks for posting here!
I'd suggest that you contact our Support team directly about this, in order for them to have a closer look and investigate what might be causing this.
If you have any trouble doing that, don't worry I can definitely help with that, just let me know.
However, if you manage to contact our Team about this, just give me a heads up and share the ticket number here, in order for me to locate it on our system.
Keep me posted, and we'll take it from there!
76 Replies
Replies have been turned off for this discussion
- Hotspur83 years agoHelpful | Level 6
Having the same issue. Just started a few minutes ago. Don't you love how they start blaming the user's computer right away? Dropbox would never be the problem.
- Hotspur83 years agoHelpful | Level 6
And now it's back. And Dropbox will never let us know what went wrong.
- rACKsTAg3 years agoNew member | Level 2
Hey, tech issues happen. At least they jumped on to fix it when they saw that it was impacting more than one user. Happy Thanksgiving!
- error-help3 years agoHelpful | Level 5
Not resolved here yet.
Thanks everyone for jumping in and letting them know it's not just me.
- Jay3 years ago
Dropbox Community Moderator
Hi error-help, if you're still experiencing this issue, have you already been in contact with the support team regarding this matter?
- Emery S3 years agoHelpful | Level 5
Error Something went wrong. Don't worry, your files are still safe and the Dropbox team has been notified. Check out our Status Page to see if there is a known incident, our Help center and forums for help, or head back to home.
- freshwaves3 years agoNew member | Level 2
Hello! I'm trying to log into my dropbox account this morning, but the blue square keeps spinning, then says an 'error' code. Any ideas what's going on? I've tried several times.
- Emery S3 years agoHelpful | Level 5
- Packaging Designer3 years agoNew member | Level 2
Our business account is experiencing these error messages using Windows Edge and Chrome browsers for about 100 minutes or so ...
- Megan3 years ago
Dropbox Community Moderator
Hey guys, thank you all for chiming in!
We're undergoing maintenance today starting at 5:00 PM (Pacific), which might be the cause that's preventing you from accessing our site.
Hold tight, and that should be over real soon. You can also check more about this on our status page.
If there's anything else that I can do to help, please let me know!
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!