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Nosbags 's avatar
Nosbags
Helpful | Level 6
6 years ago
Solved

err_connection_refused

Can’t seem to connect to Dropbox at all using multiple different browsers and in private /incognito mode. Keeps saying refuses to connect. Have added Dropbox.com to trusted sites in settings, uninsta...
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  • Kristo34's avatar
    Kristo34
    5 years ago

    It works, thank you! I just deleted the host file and it started working.

    1. Press Windows Key + R.
    2. Type %WinDir%\System32\Drivers\Etc into the Run window and click OK.
    3. Delete hosts file .
Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Have you had the chance to try out the other steps listed here too captainbianco?

 

Reinstalling was suggested as the issue was narrowed down to a specific device, while others on the same network had no issue connecting. 

Nosbags 's avatar
Nosbags
Helpful | Level 6
6 years ago
Hi Daphne,

I deleted and reinstalled both chrome and edge before posting and installed brand new Firefox with the exact same issue.
Chrome version: 86.0.4240.198
Edge version: 86.0.622.69
Firefox version: 83.0
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    I'd recommend looking in every app on your machine, to see if there is any antivirus software that you had previously uninstalled, to ensure it was fully removed, including all their extra services.

     

    There are certain apps which can cause this issue, so it has to be something on the machine which is preventing your connection.

     

    Do you have the app preferences set to 'no proxy' or 'auto-detect'? Try switching them around if need be.

    • teleekom's avatar
      teleekom
      New member | Level 2
      5 years ago

      When I cleaned the hosts file dropbox is loading for me now. Looking at those entries this might be caused by uTorrent client or something to that extent. 

    • denisebrown's avatar
      denisebrown
      Helpful | Level 5
      5 years ago

      I have the same errors and tried the same fixes.  I am on a mac laptop.

      D

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        5 years ago
        Thanks for joining the topic ken l.19 and denisebrown!

        Just to confirm, did you try these steps, and the issue persisted ken l.19?

        Since you mentioned using a Mac device instead denisebrown, you could try researching the HOSTS file on a Mac.

        While this isn't an official solution recommended by Dropbox, as it seemed to help other users in this thread, it might help in your situation.

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