Error (400) when downloading files from the website

Hey Ulfahaj997, thanks for bring this to our attention.

I just wanted to mention that our team is aware of this issue and are currently looking into it.

We'll let you know more as soon as we have an update.

My Salesforce client who I am supporting uses the Dropbox for Salesforce app.
It has recently stopped working. I can upload a file, but when I want to preview it, I get an Error 400.
My client uses Salesforce Classic, will not upgrade.
We are using an old version of Dropbox, but it had been working fine until a few days ago.
I see this problem appeared in 2022, but did not appear to get resolved.
https://www.dropboxforum.com/t5/View-download-and-export/Error-400-when-downloading-files-from-the-website/m-p/719962
Can anyone help?

The company I work with is also having issues with Error 400 using Salesforce.
Appreciate an update as soon as you have one.

We are having the same issue at our agency. We have used Salesforce and Dropbox for years and this is just a new thing.  The files, the users, the way we upload the files are all the same. It has to be a Dropbox issue. 

Can someone dbox_ please help us - clearly this is not an isolated incident. 

How will we be made aware of the fix? It's not on your website as an issue being tracked.

EXACTLY!  dbox_

please help!

Hi everyone,

This is Sam from the Community team 👋🏽

Just to let you know that our team is actively working on this issue, and we should have an update soon.

Thanks for your patience so far,

Sam 

sam and dbox_ thank you for the reply, but we are really in need of assistance.  It is extremely frustrating trying to use this software when it is not running at the capacity in which it was intended.  Thank you