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Kacy's avatar
Kacy
New member | Level 2
5 years ago
Solved

Error message "couldn’t communicate with a helper application" when opening a file

Couldn't communicate with a helper application.   i am using an iPad, I see all my folder and I can see the document in the folder, but I cannot open it.  I don’t know what to do and the message ...
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  • Jay's avatar
    Jay
    4 years ago

    Could you try going to the Locations tab in the Files app, and then removing Dropbox, rebooting the device, and then re-enabling Dropbox?

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Were you trying to upload it to Dropbox directly, or another website?

dreamerer's avatar
dreamerer
Explorer | Level 4
3 years ago

No, link removed

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi dreamerer, if you didn't try to upload to Dropbox directly, or another website, could you then clarify the steps you followed? 

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