Forum Discussion

KMAPRO's avatar
KMAPRO
Explorer | Level 4
2 years ago
Solved

Error Message When Accessing files in a Linked Business Account from File Explorer

I have a personal account and a linked business account. I can see both in my File Explorer (which is how I typically access files). Whenever I try to access any of the "older" files in my business...
desktop
Error Messages
Preview
windows
  • Jay's avatar
    Jay
    2 years ago

    Hi KMAPRO, thanks for bringing this to our attention.

     

    Are you able to mark the Dropbox folder for the Business account as available offline by following these steps?

     

    Does the sync icon change to a green icon afterwards?

     

    This will help me to assist further!

KMAPRO's avatar
KMAPRO
Explorer | Level 4
2 years ago

and it is still syncing...

 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi KMAPRO, can you clarify or send me a screenshot of the app's exact syncing status, in order for me to have visual please?

 

Does it change at all? 

 

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!