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Jlameyer313's avatar
Jlameyer313
Explorer | Level 3
8 years ago
Solved

Error message when downloading photos

In Chrome, when I click download (in any of the ways) I get an error message at the top that simply says "There was an error downloading your file." No error number either.  With Firefox, nothing hap...
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  • Walter's avatar
    Walter
    8 years ago

    Thanks Jason - I appreciate it.

    I have just sent you an email so we can work on this together. I also went ahead and removed your personal information for your own safety.

    Check your inbox for my message when you get the chance and we'll take it from there.

    Thanks for your patience and cooperation so far too jasonroy.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 years ago

Hey there jasonroy - sorry to hear about this. 

Note that I moved your post here since your case seems to be related to this and we've had some similar reports from other users lately too.

Could you take a look at the troubleshooting process we have gone through and let me know the results? 

Let me know what you find and we'll take it from there. Thanks!

PS: If you still get the same errors on other browsers and/or incognito or private browsing mode and after having cleared your browsers' cache, please attach a screenshot of the exact error you get so we can have a visual too. 

jasonroy's avatar
jasonroy
Explorer | Level 3
8 years ago

Did all the above tries. Incognito. Other browser. Cache. Restart. New Dropbox App. 

Still the same thing.

 

Now I can't even send you a screenshot. Another error has occurred.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 years ago

    Sorry to hear this Jason - would it be OK with you if I reached out to the email address you use for your forum's profile to look into this internally and send this to an expert of my team to have a further look into it, if needed? 

    Let me know and we'll take it from there jasonroy! 

  • jasonroy's avatar
    jasonroy
    Explorer | Level 3
    8 years ago

    Yes. Absolutely.

    [Personal information removed for security purposes]

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 years ago

    Thanks Jason - I appreciate it.

    I have just sent you an email so we can work on this together. I also went ahead and removed your personal information for your own safety.

    Check your inbox for my message when you get the chance and we'll take it from there.

    Thanks for your patience and cooperation so far too jasonroy.

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