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sam-e's avatar
sam-e
Explorer | Level 3
3 years ago

error opening a pdf document

hi, this only happens to some documents, not sure why   other documents open ok   but when i click to open certain files, it says "there was an error while opening this document, the path d...
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Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey sam-e, thanks for bringing this to our attention.

 

So, does this happen only when you try to open the files locally in the Dropbox folder on your computer?

 

What is your computer's OS version and what's the version and status of the Dropbox app?

 

You can see the latter, by hovering over your Dropbox icon.

 

Let me know and we'll go from there!

  • sam-e's avatar
    sam-e
    Explorer | Level 3
    3 years ago

    hi

    yes it only happens on my PC

    OS Windows 11 Pro

    Dropbox versin 177.4.5399

     

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