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sam-e's avatar
sam-e
Explorer | Level 3
3 years ago

error opening a pdf document

hi, this only happens to some documents, not sure why   other documents open ok   but when i click to open certain files, it says "there was an error while opening this document, the path d...
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey sam-e, yes this is what Walter meant, and thanks for the screenshot!

 

It seems the files are available offline. One more thing I'd like for you to try, is to temporarily move an example file out of your Dropbox folder, onto a different path outside of Dropbox, and check if you get the same error then. 

sam-e's avatar
sam-e
Explorer | Level 3
3 years ago

hi

i copied and paste onto desktop and it worked

 

i clicked on it in dropbox folder and gave me the same error

 

thats weird

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the clarification sam-e - much appreciated.

     

    It sounds like the file path of this file might be too long for Adobe to handle - could you check the complete file path and let us know approximately how many characters it counts? 

     

    Another thing you could try is making another copy of the file in your Dropbox root folder as the file path would be significantly shorter. 

     

    In any case, please keep us posted. 

    • sam-e's avatar
      sam-e
      Explorer | Level 3
      3 years ago

      can i share the screen shot privately?

    • sam-e's avatar
      sam-e
      Explorer | Level 3
      3 years ago

      morning...... see attached... the thread isnt too long

    • sam-e's avatar
      sam-e
      Explorer | Level 3
      3 years ago

      morning

      some of the files names are like 10 characters, others are very long. but they are all not working. its not simple to follow your suggestion, i have a lot of files in those folders

       

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hey sam-e, keep in mind that it seems your screenshot wasn't attached here. Can you try again?

         

        Also, can you try moving your files out of the folder they're currently in, and have them on the top path of Dropbox? 

         

        So if  for example the file is in the path: Dropbox/Cats/dogs/files, I would like for you to move it simply to Dropbox, and then try to preview it there. 

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