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sam-e's avatar
sam-e
Explorer | Level 3
3 years ago

error opening a pdf document

hi, this only happens to some documents, not sure why   other documents open ok   but when i click to open certain files, it says "there was an error while opening this document, the path d...
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Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for the clarification sam-e - much appreciated.

 

It sounds like the file path of this file might be too long for Adobe to handle - could you check the complete file path and let us know approximately how many characters it counts? 

 

Another thing you could try is making another copy of the file in your Dropbox root folder as the file path would be significantly shorter. 

 

In any case, please keep us posted. 

sam-e's avatar
sam-e
Explorer | Level 3
3 years ago

can i share the screen shot privately?

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