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sam-e's avatar
sam-e
Explorer | Level 3
3 years ago

error opening a pdf document

hi, this only happens to some documents, not sure why   other documents open ok   but when i click to open certain files, it says "there was an error while opening this document, the path d...
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sam-e's avatar
sam-e
Explorer | Level 3
3 years ago

i have the same folder thread for another project and the files works there

 

there is no issue with opening the files

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi sam-e, can you send us a few screenshots from the file path that you get an error on, and the other file path on the project you don't get an error? 

 

When I say file path, I'd like to see the path they have inside the Dropbox folder. For instance if the file is in Dropbox/User/CATS/DOGS/ANIMALS. 

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