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Elly1331's avatar
Elly1331
Explorer | Level 3
2 years ago

Error when playing a video downloaded from the Dropbox mobile app on Android

I have been getting errors in downloading my videos from Dropbox. It is able to export but when I check my gallery, it seems to have an error as I don't see the full video and it is blank. I'm using a...
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Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for clarifying that for us Elly1331 

 

Do you happen to have access to the device you originally upload the files from? If so, are you getting the same results there as well? 

Elly1331's avatar
Elly1331
Explorer | Level 3
2 years ago
Yes
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    In that case, would it be OK if we sent you an email to have a further look internally at this point Elly1331?

  • Elly1331's avatar
    Elly1331
    Explorer | Level 3
    2 years ago
    Ok
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the cooperation so far Elly1331 - you've got :envelope: 

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