Forum Discussion

DrB323's avatar
DrB323
New member | Level 1
18 days ago
Solved

Downloaded videos from Dropbox are not playing on my computer

I have roughly 3 dozen videos on Dropbox.  When I select one or many (doesn't matter) and then hit DOWNLOAD, the file is saved on my Desktop.  When I try to play the video(s),  I just get a tiny black rectangular screen.  The audio portion works fine, but no video.  It doesn't matter the size of the files as it happens regardless.  What can I do?  Tks!  Mike

  • I actually was doing the downloads/saving on an Asus Chromebook.  When I do the same on my Desktop, it appears to be working fine now.  Disregard my post.  Thank you.

  • DrB323's avatar
    DrB323
    New member | Level 1

    I actually was doing the downloads/saving on an Asus Chromebook.  When I do the same on my Desktop, it appears to be working fine now.  Disregard my post.  Thank you.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff

      Hey DrB323, thanks for joining our Community.

      I'm glad to see that you figured this out.

      If you need anything else, let us know!

    • T_theresa_A's avatar
      T_theresa_A
      Icon for Community Manager rankCommunity Manager

      Hi DrB323 and welcome to the Dropbox Community 😊. I’m so glad to see you got your issue resolved. Thank you for keeping us updated, it’s members like you who make this Community so vibrant 🙌.

      On another note, I’d love to hear how you’re using Dropbox in your daily life 🌟. I’m always curious about how our Community members use Dropbox because we often discover amazing ideas and can share helpful tips to make your experience even better 💡💌.

      Looking forward to hearing from you 🤗,
      T 😸 (Dropbox Community Manager)