Need to see if your shared folder is taking up space on your dropbox đŸ‘šâ€đŸ’»? Find out how to check here.

Forum Discussion

grenshep13's avatar
grenshep13
Helpful | Level 5
6 months ago
Solved

Videos that are uploaded to Dropbox on my iPhone don't play when they're downloaded on my computer.

my iphone is getting full of my photos and videos and i wanted to use dropbox to move the larger videos to my computer. however everytime i upload a video from my iphone and download it on my computer, when i open to watch/view it on my media player it wont let me view and tell me i need to buy a codec. i dont want to pay for anything and i only plan on using dropbox to transfer large files from my phone to my computer.

  • nevermind, found the issue was with my media player, transfered to a new one that supported the hevc

6 Replies

Replies have been turned off for this discussion
  • grenshep13's avatar
    grenshep13
    Helpful | Level 5
    6 months ago

    nevermind, found the issue was with my media player, transfered to a new one that supported the hevc

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    Hey there, grenshep13, welcome to our Community!

    I was about to reply and suggest the same thing.

    In any case, I'm happy to see that your issue is now resolved!

    If you need something else, please let me know and I will be more than happy to help every step of the way. 

  • grenshep13's avatar
    grenshep13
    Helpful | Level 5
    6 months ago

    thanks, dropbox has actually been a life saver lol. i was trying to figure out how to delete the post as i thought it was useless but now i think i will leave it up for others to see if they find the same issue so they know to switch media players.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    Hey grenshep13!

    I couldn't agree more about Dropbox being a life saver, and that's coming from me as a user, and not as a Dropbox Community Moderator. 😇

    Definitely keep the post. It can help others gain insight if they face a similar issue.

    Wishing you an amazing rest of the week ahead! 

  • Theresa's avatar
    Theresa
    Icon for Community Manager rankCommunity Manager
    6 months ago

    Hi grenshep13​  and welcome to the Dropbox Community. I’m so happy to hear your issue is resolved... and thank you for coming back to share what worked. It’s always so helpful for others in the community who might run into something similar!

    I’m Theresa đŸ‘©â€đŸ’», one of the Community Managers here in the forum. I love jumping into conversations like this or kicking off new topics across the board. Since you’ve been working with videos on Dropbox, do you have a favourite feature when it comes to uploading, sharing or watching them?

    Looking forward to hearing more from you,

    T😾 (Dropbox Community Manager)

  • grenshep13's avatar
    grenshep13
    Helpful | Level 5
    6 months ago

    I’ve mostly just been using Dropbox to transfer videos and photos from my phone to my laptop, I like to take videos and pics of the outdoors but I took so many that my phone was actually full of storage lol. Originally was using Gmail but then quickly learned that they have a limit to how big you can send files with so I spent like an hour looking for free apps/websites to transfer my larger videos until I found Dropbox. Took me a bit to learn how to use it properly and the whole Hevc situation. I’m probably going to keep using Dropbox to transfer files rather then store them as I prefer it that way but Dropbox has been nice to use for free and the 2 gigabyte limit hasn’t really affected me as none of my videos are like 2 hours long or smth like that. 

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!