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pcdbigfoot's avatar
pcdbigfoot
New member | Level 2
3 months ago
Solved

Error when trying to export Paper docs to .pdf files in Chrome

Device macbook pro Operating System/Browser (if using the web) sequoia 15.4.1 (24E263) Dropbox App Version (if using the app) paper in chrome browser - no version # given there Syncing...
Dropbox Paper
Export
Web
  • pcdbigfoot's avatar
    pcdbigfoot
    3 months ago

    Okay - never did figure out why this didn't work for me.  Also tried on a windows machine, in a third browser (edge) to no avail.  Maybe worth mentioning that this files were larger (~10-12 MB), but it seemed to fail on files half that size too.  Maybe something to do with my account - who knows.

    Worked around this by printing the files, and saving them to PDF that way.  Should any other unfortunate mention this odd and annoying bug, you can save them aggravation by recommending this simple workaround.

    Moving away from paper, as you might also be doing, given that you're end-of-life-ing the mobile apps.  

pcdbigfoot's avatar
pcdbigfoot
New member | Level 2
3 months ago

Reproduced the issue on : 

  • Chrome Version 139.0.7258.155 (Official Build) (arm64) - incognito
  • Safari 18.4 (20621.1.15.11.10) - InPrivate

 

Silent failures after resolving the 'preparing files' dialog.  Nothing ever gets exported.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    Hey pcdbigfoot. If I get this right, you’re having an issue with any Paper doc you try to export as a PDF on your Dropbox account. Correct?

    As a test, can you try to export a different type of file as a PDF instead, and let me know if the behavior persists? I also checked this on my end, like Hannah did, and the feature seems to be working properly.

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