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pcdbigfoot's avatar
pcdbigfoot
New member | Level 2
3 months ago
Solved

Error when trying to export Paper docs to .pdf files in Chrome

Device
macbook pro
Operating System/Browser (if using the web)
sequoia 15.4.1 (24E263)
Dropbox App Version (if using the app)
paper in chrome browser - no version # given there
Syncing Status
n/a

Trying to save older paper docs to PDF for archiving - have tried several time and the export to PDF keeps failing and telling me to 'try again later'.

What's going on?  When's it going to work?

Dropbox Paper
Export
Web
  • pcdbigfoot's avatar
    pcdbigfoot
    3 months ago

    Okay - never did figure out why this didn't work for me.  Also tried on a windows machine, in a third browser (edge) to no avail.  Maybe worth mentioning that this files were larger (~10-12 MB), but it seemed to fail on files half that size too.  Maybe something to do with my account - who knows.

    Worked around this by printing the files, and saving them to PDF that way.  Should any other unfortunate mention this odd and annoying bug, you can save them aggravation by recommending this simple workaround.

    Moving away from paper, as you might also be doing, given that you're end-of-life-ing the mobile apps.  

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    Hi there, pcdbigfoot, thanks for bringing this to our attention.

    I just tested this on my end with the same browser and it worked for me; can you please restore your browser to its default settings and disable any browser plugins, to see if it helps?

    Also, try to clear your browser's cache, that could help too.

    I'd try from a different browser altogether or from Incognito as well, if that doesn't work.

    Let me know how it goes!

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