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gthomascraig's avatar
gthomascraig
Explorer | Level 3
5 months ago

Every time I use a download link for a large file, I get "site unavailable" error.

Been having this issue for years now and every time I get sent a dropbox link for a large file (+5GB) I dread it because I know I can't simply click it and go work on something else and come back toa...
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 months ago

Hey gthomascraig, thanks for the added info! 

I reinstated the link in my initial response, can you try again?

Also, I'd love to have a visual of what you mentioned. Can you grab a screenshot of the error message when you see it, and send it over to me? You can click the camera-like icon in order to attach it here.🤓

gthomascraig's avatar
gthomascraig
Explorer | Level 3
5 months ago

Sure. 

This time the client sent me a folder of files. But the error is the same. 

Tried Resuming.... - 

But instantly fails again. As if the link is no longer active.

This is typical with both single file download links and folders.  Any big files will nearly finish and then crash.

  • gthomascraig's avatar
    gthomascraig
    Explorer | Level 3
    5 months ago

    second attempt....same result. This time only 6GB was downloaded before failing. 

    As you can see the WAV files download no problem.

    *these are downloading to an Samsung T9 SSD Formatted as NTFS with 145GB of free space on Windows 11 latest version and Chrome latest version.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      5 months ago

      Hi from me too, gthomascraig. I know you’ve already tried a bunch of troubleshooting steps, but can you also test this via an incognito window on your current browser? 

      Are you experiencing the exact same behavior there, as well?

      This may help us isolate the issue a bit more and investigate further.

      • gthomascraig's avatar
        gthomascraig
        Explorer | Level 3
        5 months ago

        first attempt was a normal window. Second....and now third attempt (with a single file download link) was in an incognito window. However, got a different error this time. "File wasn't available on site".

        Fourth attempt now ongoing inside a Firefox normal window.  File is about 15% finished. Will report back with results. 

         

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