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Forum Discussion
Every time I use a download link for a large file, I get "site unavailable" error.
Been having this issue for years now and every time I get sent a dropbox link for a large file (+5GB) I dread it because I know I can't simply click it and go work on something else and come back toa...
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorHi from me too, gthomascraig. I know you’ve already tried a bunch of troubleshooting steps, but can you also test this via an incognito window on your current browser?
Are you experiencing the exact same behavior there, as well?
This may help us isolate the issue a bit more and investigate further.
first attempt was a normal window. Second....and now third attempt (with a single file download link) was in an incognito window. However, got a different error this time. "File wasn't available on site".
Fourth attempt now ongoing inside a Firefox normal window. File is about 15% finished. Will report back with results.
Fourth attempt (Firefox normal window) was successful. No idea why.
- Nancy
Thanks for sharing the good news, gthomascraig! You may also want to disable your browser add-ons and extensions, in case the issue comes back again. Certain add-ons and extensions can interfere with expected browser behavior, so please disable them and refresh your page.
Other than that, we’ll be here if you need something else.
I'm sorry. I didn't mean to give the impression that the issue was solved. I have no add ons or extensions for Chrome. However the download worked in Firefox (where I do have several extensions active)..... but only this time.
Sometimes it works in chrome sometimes Firefox, sometimes 90% of the file will download before failing and sometimes barely at all....and there seems to be no discernible reason why.
So to be clear. This issue is very much ongoing and unique to Dropbox and has been for YEARS according to other posts here on these forums and the internet.
I have yet to see any solutions offered other than...clear your cache and cookies, delete add ons, and update your browser
- Megan
Hi there, gthomascraig!
I went ahead, and created a new ticket for you by reaching out to your Community-linked email address.
Reply back to me, and we'll take it from there. Thanks a bunch!
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